Wolters Kluwer N.V. along with its various affiliated businesses (collectively, “Wolters Kluwer”, “we”, “us” or “our”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.
Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers or other characteristics specific to that individual.
This Privacy & Cookie Notice applies when you visit our websites, solutions and other services, including events and web chat communications, that refer or display a link to this notice (“Services”). This Privacy & Cookie Notice may be supplemented or replaced by additional privacy statements or terms provided to you from time to time.
Wolters Kluwer is a global organization consisting of many companies worldwide. Personal information provided to, or collected by, Wolters Kluwer via our corporate web pages is controlled by Wolters Kluwer N.V., P.O. Box 1030, 2400 BA, Alphen aan den Rijn, The Netherlands and/or one of its affiliates or subsidiaries. We are committed to safeguarding the personal information of our customers, users, employees and other stakeholders, while helping our customers, employees, investors and society create a deeper impact and make the right decisions.
If you wish to contact us in relation to questions regarding your personal information, we refer you to the ‘HOW YOU CAN CONTACT US’ section below.The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:
We and our third-party service providers may collect personal information from the following sources:
Personal information is used for the purposes for which it has been collected and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form or web chat features on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.
Lawfulness of the processing is one of the main principles relating to the processing of your personal information - we apply the following legal processing grounds:
Depending on how you interact with us and the Service, we may use your personal information for the following purposes:
To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:
Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place in accordance with the applicable data protection laws, including as applicable the EU Model clauses or other transfer safeguard specified in the applicable data protection laws such as binding corporate rules, a mutual agreement or derogations. As required under the applicable law, third parties are required to use appropriate safeguards to protect personal information, and they can only access the personal information that is necessary for performing their specific tasks.
Your personal information will be processed to the extent necessary for the performance of our obligations, to comply with legal obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and the applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.
We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.
As a global organization, we operate in different jurisdictions which grant individuals different levels of protection in relation to the processing of personal information. We will honor your rights under the applicable law. To the extent provided under your local applicable data protection laws, including the European data protection laws as applicable, your rights may include the following:
To exercise your rights (if applicable) and/or for any other questions about the handling of your personal information, we refer you to the ‘HOW YOU CAN CONTACT US‘ section below.
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your local Data Protection Authority.
Cookies are small text files, which might be stored on your computer or mobile device. Similar technologies may include pixels, beacons, tags, embedded scripts, social media plugins or other tracers or similar technologies. These tracking technologies are often used in conjunction with cookies but may be stored in a different manner.
We use cookies and similar tracking technologies (collectively referred to as “Cookies”) for several different purposes, including to optimize our websites, to facilitate website browsing and to analyze website traffic. Cookies may collect information to analyze personal browsing behavior, remember you and your preferences, personalize our Services, and to deliver and measure advertising (including interest-based advertising).
We may use Cookies belonging to one of the four categories listed below.
If you do not want Cookies to be stored, most modern browsers allow you to select the appropriate options or preferences from the settings in your browser or you may select the appropriate preferences in the cookie-tool(s) provided on some of our websites.
We use the services of third parties, including Google, for our own marketing purposes and to deliver advertising (including interested-based advertising), and these third parties also may use Cookies for these purposes and to track visitors on our websites and elsewhere on the internet. To opt out of Google’s use of Cookies or device identifiers, you can visit Google’s Ad Settings or by visiting the Google Marketing Platform opt-out page. You may also opt out of certain interest based advertising by visiting the Network Advertising Initiative opt-out page and the Digital Advertising Alliance opt-out page. We do not maintain or control these opt-opt mechanisms, which are provided by non-affiliated third parties. Further, we do not control which third parties choose to participate in these opt-out mechanisms. Please note that opting out of interest-based advertising does not mean that you will no longer see advertising on the services, but these ads may be less relevant to your interests.
Our websites may contain links to other Wolters Kluwer or third-party websites, which may have privacy & cookie notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through such other websites.
We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.
Wolters Kluwer may provide you with additional or different privacy notices, in specific instances, on how your personal information is collected and used for a specific Service.
In addition to the information provided in this privacy policy, additional information for California residents can be found here.
Where applicable law permits, we may transfer the personal information we collect about you to other Canadian provinces, the United States and other jurisdictions that may not be deemed to provide the same level of privacy protection as Canada or its provinces, for the purposes set out in this privacy notice. For more information and to connect with the applicable person responsible for privacy compliance, please contact privacyoffice@wolterskluwer.com.
If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us at ‘INQUIRY AND OTHER REQUESTS‘ .
If you feel we are unresponsive or disagree with our data privacy practices, you also have a right, depending on applicable law, to file a complaint with your local Data Protection Authority.
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
In some circumstances, certain individuals may designate an authorized agent to submit requests to exercise certain privacy rights on their behalf. To do so, you must provide that authorized agent written and signed permission to submit the request on your behalf and verify your own identity directly with us. Note that we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
If you are an authorized agent submitting a request on behalf of another person, you must provide a completed Authorized Agent Designation form indicating that you are authorized to act on that person’s behalf and submit it through our Authorized Agent Designation page.
From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this statement. This version is effective as of 11/13/2024.